MeraForm Cancellation Policy
At MeraForm, we are dedicated to providing a fair and transparent platform for both our customers and vendors. This Cancellation Policy outlines the terms under which cancellations and refunds are processed, ensuring that all parties are aware of their rights and responsibilities. We encourage you to read this policy thoroughly to understand how it works.

1. Customer Cancellation Policy
No Customer Cancellations: Once a customer submits a service request through the MeraForm app, the order is deemed final. Customers cannot cancel their orders once they are placed. This policy is in place to allow vendors to allocate their resources and time effectively, ensuring that services are delivered in a timely manner.
2. Vendor Cancellation Policy
Vendor Cancellation Rights: Vendors have the ability to cancel a service request at any stage before they submit their completed work. If a vendor chooses to cancel a service:
The customer will receive a full refund of any payment made for that service. This guarantees that customers are not charged for services that will not be fulfilled.
3. Dispute Resolution Process
Initiating a Dispute: If a customer receives work from a vendor that does not meet their expectations, they have the right to reject the work and initiate a dispute within the MeraForm app. This feature allows customers to formally address their concerns and seek resolution.

Admin Review Process:

Upon receiving a dispute, the MeraForm admin will conduct a comprehensive review of the case. This review will involve examining the submitted work, the customer’s feedback, and any relevant service agreements.
If the admin finds that the vendor’s work does not meet the required quality standards or the specifications outlined in the service agreement, the admin will initiate a full refund to the customer.
If the admin determines that the work meets the required standards, the payment will be released to the vendor. The admin’s decision will be based on a thorough evaluation of the situation to ensure fairness to both parties.
4. Refund Process
Processing Refunds: Refunds initiated due to vendor cancellations or admin decisions will be processed back to the customer’s original payment method.
The timeframe for processing refunds may vary based on the payment provider’s policies, but MeraForm will strive to expedite this process and ensure that customers receive their funds promptly.
5. Finality of Admin Decisions
Binding Decisions: All decisions made by the MeraForm admin regarding cancellations, disputes, and refunds are final. Both customers and vendors agree to respect and abide by these decisions. This policy aims to create a fair marketplace where both parties can operate with confidence.
6. Customer Support
Support for Questions: For any questions or clarifications regarding this Cancellation Policy, customers and vendors are encouraged to reach out to our dedicated support team through the MeraForm app. Our team is committed to providing assistance and addressing any concerns you may have.
7. Continuous Improvement
Feedback and Updates: At MeraForm, we value the feedback of our users and continuously strive to improve our services. We may update this Cancellation Policy from time to time to reflect changes in our operations or user feedback. We encourage users to review this policy periodically to stay informed